Shipping Policy
- FedEx will be used as the primary carrier with UPS as backup.
- Excluding carrier delays, ground shipping times range from 2-6 days.
- $14.99 Flat rate Ground Shipping for all orders under $299
- Expedited freight is available. The latest pricing and options will be displayed at checkout.
- FREE Ground freight on all orders over $299 (per PO & per ship-to locations)
- FREE 2-Day freight on all orders over $1500 (per PO & per ship-to locations)
Superior Communications DST Transit Time Map
PLEASE NOTE: Due to the current transportation conditions, there may be longer transit times. In addition, our shipping partners are experiencing record high volumes,
therefore resulting in further delays. Please order early. Thank you for your patience.
Processing Time
- Orders are Ready to Ship in 2 business days in the order is placed before 2:00PM CST.
- All orders placed after 2:00PM CST will be processed in 3 business days.
- "Ready to ship" means that the carrier is notified that a shipment is ready for pick up.
Order & Shipping Errors
- File a ticket on the portal.
- Search for tracking on the webstore order history.
- Ordersupport@scp4me.com (Order related support)
- cricketsalessupport@scp4me.com (All other communications)
- Superior's Chat line will be open on the web store from 8-5pm Central M-F.
- Superior will credit customers back on shipments that are in our error within a timely manner once we close out the issue.
- Credits can be issued on credit card purchased, credit memo toward future orders, etc.
Damaged in Transit
- RMA's will be issued for products damaged upon receipt
- Dealer to notify Superior within 48 hours of delivery
- Please notify Superior using the Support Ticket System
- Superior will generate a return label
- Superior will generate a return label
Returns Policy
- Superior does not offer Returns. (Stock balancing or rotation)
SOP Document Download